RESPONSIVE WEB APP
ME AT PWC
2017.06 ~ 2018.02
CLIENT : PWC SINGAPORE
AT PWC SINGAPORE
AGILE DEVELOPMENT / UX&UI DESIGN / INTERACTION DESIGN /WIREFRAME / USER FLOW / UI GUIDELINE / USER SCENARIO /USER SEGMENTATION
Centralised workplace web application allows PwC Singapore staff to work smart by booking a meeting room, manage schedule, find people and diverse internal service at one place
MY ROLE
As a UX/UI designer on this project, I did from defining all feature lists that have not existed except for basic features from Australia workplace web app to designing all UI guides and elements.
- Create relevant content details
- Set desk check-in system policies
- Information Architecture
- Wireframe
- User Flow
- Task Flow
- Development management and communication
PROJECT GOAL
As a first UX designer in DXO team (Digital Experience Office), Our first mission was to create a new centralized workplace web application for PwC Singapore internal staffs. Another goal was to adopt a technique called Agile Product Development Process into the PwC Singapore that allows one centralized platform to evolve consistently adding and modifying its services, not as a one-time development as what PwC singapore has done conventionally for internal services.
CHALLENGE
Before I joined the company, PwC Singapore has decided to buy a workplace web app which PwC Australia has developed. The Australia version of web app has few basic functions such as booking a room, find available desks (for hot desking), People search, AV control for a meeting room, building map. However, those functions lacked user-friendliness and designed in the developer’s point of view. Therefore, my team decided to design a new workplace web app for PwC Singapore keeping only the necessary technical elements. Secondly, PwC Singapore either bought or developed all different internal applications from each department respectively without a centralised platform. To centralise all separated internal services, we defined and reorganised to put them at one place give user clear navigation.
Australis workplace web app
Iterate design improvements through UX workshops with stakeholders
FEATURE LISTS
1. Meeting schedule
- Personalised meeting schedule
- Catering (for a meeting)
- AV Control (for a meeting)
2. My activities
- Room booking status and status notification
- Desk status (Desk check-in/check-out)
- Help ticket status
3. In the know
- PwC Singapore Internal News
4. Room
- Room search
- Room booking
5. Space
- Interactive map
- Find available desks
6. People
- Staff lists
- Find staff in the interactive map
7. Wallet v.1.0
- Redeem given voucher on Cafe in PwC
8. Event
- Internal events
- External events
9. Surveys & Polls
10. Help
- FAQs
- Helpdesk Que ticketing
11. Search & Apps
- Search in internal server
- Sites (Global/internal services)
12. Push notifications
13. Settings
HOME SCREEN
Dashboard design home page
- Easy access to all features
- Personalised information
- PwC news and social networks
FIND A MEETING ROOM
Find a perfect meeting room
- Search options
- Find available time slot of participants
- Check details on the interactive map
SEARCH FOR SPACE
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Search specific space on the interactive map and check information
FIND AN AVAILABLE DESK
Find an available desk on the floor you want to work at.
PEOPLE
Find colleagues easily and find their location on the interactive map via wi-fi location or particular desk they are sitting on
WALLET V1.0
Redeem vouchers provided by the company on the cafe in PwC Singapore
HELP SERVICE
Get a queue ticket for help services in PwC Singapore such as hardware/software maintenance