iOS APP
ME AT PWC
2018.03 ~ 2018.05
CLIENT: PWC SINGAPORE
PLATFORM: iOS
ROLE: AGILE DEVELOPMENT/ UX DESIGN/ INFORMATION ARCHITECTURE/USER FLOW/WIREFRAME/TASK FLOW
ME at PWC iOS App designed for PwC Singapore office phone that helps PwC Singapore staff to find and book a meeting room and to use diverse internal services from remote location
BACKGROUND
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With supplied iPhone 6S in PwC Singapore as a work phone, demands for the iOS app of ME at PwC increased.
Although people could use Web App version ME at PwC, it has a limitation as a Web and it couldn't make people satisfied due to speed and no push notification etc.,
The aim of this project was that make a iOS application for ME at PwC by making a full use of smartphone features. At the same time improve ME at PwC's usability from feedbacks that gained from PwC SG staffs
PROBLEM & CHALLENGE
With provided iphone, people used ME at PwC web app service that installed on the smartphone homescreen. Due to this, people are considered it as if it is an App, Although web has limitations to perform perfectly on the smartphone.
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The key factor for designing ME at PwC iOS app is to provide consist user experience from Web app service at the same time improving usability and adapt new features of only smartphones have such as common user behaviour and push notifications.
MY ROLE
As a UX designer, i defined new features that make full of use of smartphone's benefits, improve usability based on user feedbacks.
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* UI design has done by Evonne Ong
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- User interview & Feedback review
- User segmentation
- Content inventory
- User Scenarios
- User flow
- Wireframe
- WIreframe review workshops
FEATURE LISTS
1. Meeting schedule
- Personalised meeting schedule
- Catering (for meeting)
- AV Control (for meeting)
2. My activities
- Room booking status and status notification
- Desk status (Desk check-in/check-out)
- Help ticket status
3. In the know
- PwC Singapore Internal News
4. Room
- Room search
- Room booking
5. Space
- Interactive map
- Find available desks
6. People
- Staff lists
- Find staff in the interactive map
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7. Wallet v.2.0
- Staff Recognition
- Redeem vouchers
- History
- Latest recognitions
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8. Event
- Internal events
- External events
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9. Surveys & Polls
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10. Help
- FAQs
- Helpdesk Que ticketing
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11. Search & Apps
- Search in internal server
- Sites (Global/internal services)
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12. Push notifications
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13. Settings
USER SEGMENTATION
CONTENT INVENTORY
Total 6 Line of service in PwC Singapore.
Define all positions in each department and mapping with each feature for make average usage rate depending on each feature.
I created content inventory for each feature to understand contents list that we need to prepare for development and to manage dependency to communicate with relevant department and business owner preventing business risks
USER
STORIES
Define 300 + user scenarios for each feature and matched with user stories that created by a project manager.
INFORMATION ARCHITECTURE
USER FLOW
MAIN SCREENS (WIREFRAME)
HOME
MY MEETING
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My meeting schedule with additional functions such as AV control and Refreshment ordering
MY ACTIVITIES
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It shows my activity histories of Desk check-in/out, Help ticketing, Room booking at one glance
IN THE KNOW
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PwC Singapore internal and external event and news and social links
FIND AVAILABLE TIME
It helps user to fine best time slot for their meeting by searching available time slot for meeting attendees
ROOM SEARCH
Through entering all filled on the room search page, user can get a best meeting room options and check on the map to make a reservation
SPACE / INTERACTIVE MAP
SPACE_INTERACTIVE MAP
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It shows real-time meting room status and user can book a room or check the room availability
SPACE_AVALIABLE DESKS
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It helps PwC staff to find available desks thorough colour in real time based
SPACE_SEARCH
PwC staff can find specific desk or meeting room through searching
PEOPLE
Find a PwC Singapore staff and check on the interactive map ​
It detachs Wi-Fi or desk check in data and shows you where a particular user is in
WALLET
It allows PwC SG staff to browse possible perks and redeem vouchers, And also recognise other staff by sending them credits to encourage and appreciate them
MY WALLET
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Browse available vouchers and redeems it with PwC Credits given by PwC and other staff
RECOGNISE STAFF​
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Send credits given by PwC for staff recognition to other staff to show appreciation
FAQs
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Frequently asked questions regarding PwC Credits and wallets
HELP
It helps user to get a queue ticket for Helpdesk without receiving a physical ticket or queuing for their service turn.
